1.1 The Arrow Product Range is manufactured in our international ISO 9001 Factory and adheres strictly to all requirements as set out in ISO and TUV standards.
2. Extent and Duration of Warranty:
2.1 Arrow products have the following limited warranty:
2.2 A 5- year warranty on 304 stainless steel tubing against rusting.
2.3 RUSTING – a White Brown coating of iron oxide that is formed on steel by oxidation, especially in the presence of moisture.
2.4 A 3- year warranty on the workmanship of the welding and bracketry;
2.5 Sports Bars: We offer a 5-year warranty against Manufacturing faults. Please note that a Sports Bar is an aesthetic product and not a load bearing product.
2.6 Side Steps: We offer a 3- year warranty and a max load capacity of 200kgs.
2.7 Nudge Bars: We offer a 3- year warranty and hold a R 6 million liability Cover. (The highest available in South Africa)
2.8 Powder Coating: We offer a 2- year warranty on Enduracoat powder coating.
3. Limitations on Warranty:
3.1 Coverage under this warranty will only be effective upon receipt of the original invoice of purchase showing the date and location of the purchase;
3.2 Coverage under this warranty will only be valid if the product is still fitted to the original vehicle. In the event of the product having been removed and refitted to another vehicle the warranty will be void.
3.3 Coverage under this warranty will only be valid in the event of the product being fitted to a vehicle that has not been in an accident. The warranty will further be void in the event of the vehicle being in any accident or collision.
3.4 This warranty does not cover any product that has been altered or modified in any manner whatsoever; and
3.5 This warranty does not cover any misuse of the product, exposure to conditions or chemicals not of a normal environment, any minor accident or damage, the towing or strapping down of any products, the mounting of any additional products for lighting, winching or any other purposes.
3.6 All parts are to be fitted by an Approved Arrow Automotive S.A. Fitment Center according to the Fitting Instructions issued with the parts.
All products must display the Arrow Nametag as is supplied in the packaging.
4. Limitation of Consequential Damages:
4.1 The warrantor’s responsibility under this warranty extends solely to the repair or replacement of the product. The warrantor does not assume responsibility for, nor shall be liable for, any special, incidental or consequential damages.
5. Exclusive Warranty:
5.1 This is the only express warranty made by Arrow Automotive S.A.(Pty) Ltd on Arrow Aftermarket Range of products and no agent, employee, or any other person is allowed to change or add to this warranty.